Terms of Service

These Terms of Service ("Terms") govern the supply of goods and services by Ace Distributor ("we", "us", "our") - a general order supplier registered in Pakistan and headquartered at 88-N, Block #02, P.E.C.H.S, Karachi - to any buyer or organisation ("you", "Client") that requests a quote, issues a purchase order, or otherwise engages our services.

By requesting a quotation, issuing a purchase order, or accepting a delivery, you agree to be bound by these Terms in addition to any signed contract or tender document. Where a signed contract exists between us, that contract prevails to the extent of any conflict.

Section 01Definitions

• "Goods" - the products, materials, equipment, or supplies to be delivered under a purchase order.
• "Services" - procurement, sourcing, event management, print production, installation, or any related service provided by Ace Distributor.
• "PO" - the written purchase order issued by the Client and accepted in writing by us.
• "RFQ" - a request for quotation issued by the Client.
• "Quotation" - the written price, availability, and lead-time proposal issued by us in response to an RFQ.

Section 02Quotations and orders

Every engagement begins with an RFQ from the Client and a Quotation from us. Quotations are:

• Valid for the period stated on the quotation (typically 14 days unless otherwise agreed).
• Subject to written acceptance in the form of a purchase order, letter of intent, or tender-award letter.
• Non-binding until we confirm acceptance of the corresponding PO in writing.

We reserve the right to decline any order that is inconsistent with our Quotation, our capabilities, or applicable law.

Section 03Pricing, taxes, and payment

• All prices are quoted in Pakistani Rupees (PKR) and are exclusive of applicable taxes (sales tax, income tax withholding, provincial levies) unless expressly stated as inclusive.
• We are a registered taxpayer with the Federal Board of Revenue (FBR). Sales tax and any other statutory tax will be added to invoices as required by law.
• Standard payment terms are advance payment or credit terms as agreed on the PO. For public-sector or tender-based supply, payment terms follow the applicable tender and contract clauses.
• Invoices are payable via bank transfer or crossed cheque to the account details stated on the invoice.
• Late payments beyond the agreed credit period may attract a delay charge or suspension of further deliveries, at our discretion.

Section 04Delivery, risk, and title

• Delivery dates on our Quotation and PO acceptance are commitments we take seriously, but they are estimates. We will not be liable for delays caused by upstream suppliers, freight carriers, customs, or events beyond our reasonable control.
• Delivery locations are as specified on the PO. Standard delivery is Delivered At Place (DAP), Client site within Pakistan, unless otherwise agreed.
• Risk in the Goods passes to the Client on delivery to the agreed site. Title passes to the Client on our receipt of full payment for the relevant invoice.
• The Client is responsible for inspecting Goods on delivery and raising any obvious defects or shortages within 7 days of receipt.

Section 05Quality, warranties, and returns

• Goods will conform to the specifications set out in the accepted PO and to the manufacturer's warranty terms attached where applicable.
• Where a Client-specified brand, model, or datasheet is provided, we will source strictly against those specifications.
• Defective Goods will be repaired, replaced, or refunded - at our option - provided the defect is reported within the warranty period and the Goods have been stored and used in the intended manner.
• Custom-sourced items, opened chemicals, calibrated equipment, and items delivered under tender award are non-returnable unless defective.

Section 06Confidentiality

Both parties agree to keep confidential any non-public information shared during the engagement - including specifications, pricing, tender documents, drawings, client lists, and technical data. This obligation continues after the engagement ends.

For government-tender supply, we additionally comply with the Public Procurement Rules, 2004 and any confidentiality clauses specific to the tender.

Section 07Force majeure

Neither party will be liable for any delay or failure to perform caused by events beyond its reasonable control, including natural disasters, epidemic, strikes, fuel shortages, war or civil unrest, government action, currency restrictions, port or freight disruptions, or utility outages. The affected party will notify the other promptly and the parties will work in good faith to agree revised timelines.

Section 08Intellectual property

All content on this website - including logos, copy, images, and page layouts - is the property of Ace Distributor. It may not be reproduced without our prior written consent. Client-supplied specifications, drawings, and brand assets remain the property of the Client.

Section 09Limitation of liability

To the maximum extent permitted by Pakistani law:

• Our aggregate liability arising out of or in connection with any PO is limited to the total invoice value of that PO.
• We are not liable for indirect, incidental, or consequential loss - including lost profits, business interruption, or loss of data - arising from the supply of Goods or Services.
• Nothing in these Terms limits our liability for fraud, gross negligence, or any liability that cannot be excluded under applicable law.

Section 10Termination

Either party may terminate an active PO where the other party is in material breach and fails to remedy the breach within 15 days of written notice. On termination:

• The Client will pay for all Goods delivered and Services performed up to the termination date, plus any non-cancellable upstream commitments already placed.
• Both parties will return or destroy each other's confidential information, save where retention is required by law.

Section 11Compliance and anti-corruption

We conduct business in accordance with the laws of Pakistan, including the National Accountability Ordinance, the Prevention of Corruption Act, and applicable public-procurement rules. Neither party will offer, give, or receive any bribe or improper advantage in connection with an engagement under these Terms.

Section 12Governing law and dispute resolution

These Terms are governed by the laws of the Islamic Republic of Pakistan.

The parties will first attempt to resolve any dispute amicably through good-faith discussion. If a dispute cannot be resolved within 30 days, either party may refer it to the exclusive jurisdiction of the competent courts at Karachi.

Section 13Changes to these Terms

We may update these Terms from time to time to reflect changes in law, tax rules, or our operations. The "Effective date" at the top will always show the version currently in force. Existing signed contracts and open POs will continue on the Terms in place at the time of PO acceptance, unless the parties agree otherwise in writing.

Section 14Contact

Questions about these Terms can be sent to:

Ace Distributor
88-N, Block #02, P.E.C.H.S, Karachi, Pakistan
Email: acedistributor10@gmail.com
Phone: +92 342 2949447